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Before you Call...
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Please make
sure you have the following information:
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the product model number, serial number & date
of purchase for our record verification;
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description of the problem;
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detailed configuration of your system
(both software & hardware).
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Where & When
to call...
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| HP Pavilion Home PC technical
support and hardware repair |
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| Phone: |
2802 4098 |
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| Hours of operation: |
Monday to Friday, 9:00 am to 6:00 pm
Saturday, 9:00 am to 1:00 pm
(excluding Sunday & public holidays) |
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| other
HP products technical support |
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| Deskjet printer, All-in-one series,
Photosmart printer, Scanjet, CD/DVD-writer, Projector & Digital
camera |
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| Phone: |
2802 4098 |
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| Hours of operation: |
Monday to Friday, 9:00 am to 6:00 pm
Saturday, 9:00 am to 5:00 pm
Sunday, 9:00 am to 1:00 pm
(excluding public holidays) |
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| Laserjet printer, Designjet plotter,
commercial pc, other home PC series, notebook, handheld products,
server & storage products |
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| Phone: |
3002 8555 |
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| Hours of operation: |
Monday to Friday, 8:30 am to 5:30 pm
(excluding Saturday, Sunday & public holidays) |
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HP Customer Care
by Web
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HP Customer Care
User Forums
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»www.hp.com/go/support
On our online user forums, you can review existing messages left by other HP product owners or post your questions, then check back later for ideas and
suggestions. |
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HP Customer Care
By Phone
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When you want to talk
to us directly, HP Customer Care Lines call agents are ready
to pick your call. You'll be connected with a service technician
who specializes in your product. In an industry that's known
to keep customers waiting, we're proud of our quick response
time. Most calls are answered in less than 3 minutes.
» Click
here to find out how to access this service |
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HP Customer Care
Repair/Exchange
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If you need to repair your HP product, contact
your authorized HP reseller. Alternatively, you can call
the HP Customer Care Lines for the authorized service center
nearest to you. HP utilizes an extensive service network
of well-equipped repair centers. And we will always be happy
to assist you whether or not your product is under warranty.
» Click
here to find out how to access this service
For other countries and regions, contact your HP Customer Care Lines.
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Note:
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Information provided above is for reference
only and may be revised without prior notice. Please
contact our hotline at 3559 7000 for our latest information.
It is HP sole decision whether to offer the above mentioned
services to customers or not. |
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